C.H.E.S.S. ARTICLE- SATISFACTION
C.H.E.S.S. ARTICLE- SATISFACTION
Better washrooms make for satisfied tenants
Facility Managers have one main focus: satisfied tenants. Inadequate washroom conditions are one of the top 3 tenant complaints;1 so keeping them clean and well stocked is key to keeping your building’s occupancy rate on the rise. In fact, some leading facility managers use their washrooms as a competitive edge that enhances the image of their building, helps retain current tenants and attracts new ones.1
This is why Kimberly-Clark Professional’s* newly developed C.H.E.S.S. Programme places strong emphasis on using Satisfaction as a measure of a winning washroom management strategy.
According to one property manager, "Tenants look at three things: lobbies, elevators and washrooms. That’s where the biggest impressions are made."2 While maintaining a clean washroom can be challenging, it makes a good first impression to attract prospective clients. By aspiring for washrooms to be more than a place for your tenants to relieve themselves, you show your tenants how much you care about them and strive for the best.
Creating a tenant-satisfying washroom depends on the frequency of cleaning, creating a comfortable environment and keeping countertops and other surfaces spotless.2 This means picking up towels and debris often, keeping dispensers fully stocked, and creating a positive experience with attractive fixtures, dispensers and quality products.3 While it may sound simple, getting your washrooms in tip-top shape can be easier said than done without the right help.
This is why Kimberly-Clark Professional’s* newly developed C.H.E.S.S. Programme places strong emphasis on using Satisfaction as a measure of a winning washroom management strategy.
According to one property manager, "Tenants look at three things: lobbies, elevators and washrooms. That’s where the biggest impressions are made."2 While maintaining a clean washroom can be challenging, it makes a good first impression to attract prospective clients. By aspiring for washrooms to be more than a place for your tenants to relieve themselves, you show your tenants how much you care about them and strive for the best.
Creating a tenant-satisfying washroom depends on the frequency of cleaning, creating a comfortable environment and keeping countertops and other surfaces spotless.2 This means picking up towels and debris often, keeping dispensers fully stocked, and creating a positive experience with attractive fixtures, dispensers and quality products.3 While it may sound simple, getting your washrooms in tip-top shape can be easier said than done without the right help.
Get satisfied tenants with Kimberly-Clark* solutions
Our trusted brands such as KLEENEX® and SCOTT® ensures satisfaction for both you and your tenants. The Kimberly-Clark Professional* performance guarantee covers all our products and dispensers, and provides you with trouble-free performance.4
We even have training and support programs to help you improve your washrooms and move your building to a winning position. Make your workplace healthier, safer and more productive through education and training incentives such as LEAN-focused evaluation processes.3
We even have training and support programs to help you improve your washrooms and move your building to a winning position. Make your workplace healthier, safer and more productive through education and training incentives such as LEAN-focused evaluation processes.3
Get a new perspective with a site review
A Kimberly-Clark Professional* C.H.E.S.S. Program Assessment is a complimentary, no-obligation service we offer to all our qualified valued customers. We’ll partner with you and help you spot improvement opportunities that you may have missed due to the hustle and bustle of everyday tasks. We can then recommend the best products and systems to reduce costs, make your job easier and provide the best solution for your facility.
You can also assess your washroom by taking our online C.H.E.S.S. Test.
Reference:
1. Challenger Omnibus Topline Report
2. AO- prop. mgr. article with REFERENCES
3. 17096 Qualitative Summary Report High Capacity Washrooms
4. Exceptional Report PDF
1. Challenger Omnibus Topline Report
2. AO- prop. mgr. article with REFERENCES
3. 17096 Qualitative Summary Report High Capacity Washrooms
4. Exceptional Report PDF
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